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Business News (correspondent Shen Hong reporter Wang Xiaoyu) Today, custom furniture is favored by more and more homes because of its reasonable use of space, full consideration of the actual situation of consumers and aesthetic requirements. Last year, Mr. Chen also customized a set of furniture for the new house, but recently this set of furniture has become Mr. Chen’s troubles. "When the goods were received, there were some scratches on the panel of the furniture. I negotiated with the merchants. The merchants made up for me many times, but the repair marks are very obvious. I think this affects the appearance. I hope the merchant can compensate me 2000 yuan." Mr. Chen Reflected to the Yuhang Consumer Protection Committee.
Consumer Protection Department reminds you to pay attention to five points when purchasing custom furniture
For this incident, Yuhang District Consumer Protection Department reminded that when customizing furniture, we must pay attention to the following five points -
First, we must choose a manufacturer with good reputation and corresponding qualifications. Don't be tempted to choose cheap small manufacturers and small workshops to avoid ordering inferior products. Second, when designing the design plan, it is necessary to communicate with the designer. Signed the matter; Third, for the furniture, material, size, delivery date and after-sales maintenance and other important content, must be clearly defined by contract; Fourth, the furniture should be carefully checked after delivery; Fifth, the contract and related bills should be properly preserved, In order to maintain their legitimate rights and interests in the event of a dispute.
4 months to make up 3 times
The traces of repairs clearly indicate that consumers are asking for money back
In August last year, after the decoration company introduced, Mr. Chen ordered a set of furniture in a furniture factory in Pingyao Town, and paid a total of 34,746 yuan. At the beginning of this year, Mr. Chen received the custom furniture. But he found that the furniture panel was damaged, so he reflected the problem to the merchant.
“After contacting the merchants, they went to the door to check and repair the furniture. However, the traces of the repairs were more obvious. I once again reflected the problem to the merchants. The merchants sent people to the door for repairs. Until now, they have been supplemented three times. The traces of repair are still very obvious, affecting the appearance. I hope that the business can compensate me 2000 yuan, but the business does not agree, after we have negotiated several times, there has been no result."
Consumer Protection Committee Coordination
Merchants are willing to pay 2000 yuan
After receiving the complaint, Yuhang Market Supervision Bureau Pingyao Consumer Protection Branch immediately sent staff to visit the door to understand the situation. The person in charge of the furniture factory said: "Because the furniture is large, it may cause bumps in the transportation or handling process, resulting in damage to the furniture panel. After receiving the problems reflected by the consumers, we immediately sent people to the furniture. The paint was repaired. After that, Mr. Chen once again reflected the problem of repairing the traces. We have repeatedly repaired the door. We have also offered consumers the willingness to return the furniture to the factory for repair, but Mr. Chen’s many repairs and damages are still obvious. Refused, and asked for economic compensation."
"At the time, we promised to give consumers 1,000 yuan as compensation, but consumers hope to get 2,000 yuan compensation. So it has been unsuccessful negotiations." The relevant person in charge of the furniture factory said.
In this regard, the staff of the Bottle Kiln Consumer Protection Branch immediately launched an investigation and understanding of the situation, and organized the parties to mediate. According to the provisions of the Consumer Law, "when consumers are harmed by their personal or property by purchasing or using goods or receiving services, they are entitled to compensation according to law." After mediation, the final furniture manufacturer agreed to pay consumers 2,000 yuan as compensation.
March 29, 2023