After-sales service is the various service activities provided after the sale of the constant temperature and humidity test chamber. From the perspective of sales, after-sales service itself is also a means of promotion. In the tracking and follow-up phase, the sales staff should take various forms of cooperation steps to improve the reputation of the enterprise through after-sales service, expand the market share of the product, and improve the efficiency and effectiveness of the sales work. 1. The significance of after-sales maintenance of constant temperature and humidity test chamber We often hear customers complaining that the salesperson is attentive and considerate before the customer buys, sometimes even several calls a day, but once the customer purchases the product, he can never receive a call from the salesperson, which is really snob. Deliberate flattery before the deal is not as good as after-sales service. This is the best rule for salesmen to cultivate loyal customers. If the sales staff want to obtain stable sales performance, they cannot do without the long-term support of the old customers. To do this, the sales staff must provide customers with quality after-sales service. 2. The value of after-sales maintenance of constant temperature and humidity test chamber Since our sales are a product of continuous consumption, the card needs to be renewed every year after purchase. If our after-sales service does not satisfy the customer, the customer will no longer be able to accept our products and services. If our after-sales maintenance work is done well, and establish a good communication relationship with customers, that can ensure that customers continue to accept our products, can also guide customers to accept other products in our series of products, especially for call centers More importantly, the call center is often aimed at some corporate customers. After-sales is often the beginning of sales. Call centers are not like other sales industries. Call centers are a renewal industry. After-sales service directly determines the value of sales, and corporate customers are more The focus is on after-sales service. You can imagine how good the sales profit brought by the enterprise is. If you do n’t pay attention to this enterprise customer, you will often lose not only this customer but also in an industry. Of trust. Therefore, after-sales maintenance work has a huge effect on the call center service industry. For the call center, how do we do for corporate customers: 1. Improve customer loyalty; 2. Enhance the company's core competitiveness; 3. Improve sales performance and increase profits 4. Reduce marketing costs; 5. Improve the company's sensitivity to the market.
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January 04, 2021